Oracle (ORCL) Cloud Infrastructure's additional services receive approval from FedRAMP. These services are now available to the U.S. government agencies.

LiveLOOK customers will benefit with a more seamless path to the Oracle Service Cloud suite and overall Customer Experience portfolio offering, with no disruption to their current solution.

Oracle figures it doesn't make sense to offer its applications in the cloud and not provide infrastructure and a platform too. Will customers bite?

A new cloud-based knowledge management solution within the Oracle Service Cloud is has been launched to help organizations deliver a better customer experience, while reducing overall customer support ...

Oracle this week extended its Cloud@Customer model with its new Compute Cloud@Customer delivering the same compute infrastructure deployed within OCI public cloud.

Oracle headquarters (Image: file photo) Oracle on November 14 is rolling out its Internet of Things Accelerator, a packaged integration between the Oracle's Service Cloud and its IoT Cloud.

Fioretti says this capability will be particularly useful for service representatives who need to walk customers through multiple steps in a process. In general, Fioretti says that Oracle is working ...

Oracle has released an update to its Oracle Service Cloud that adds new tools to give companies more insight about their customers. Customer service staff who get the update will now see an online ...

Oracle is adding a new managed offering to its Cloud@Customer platform that will allow enterprises to run applications on proprietary optimized infrastructure in their own data centers to address ...