Forbes contributors publish independent expert analyses and insights. I help family offices solve next gen strategy & technology problems. Sep 01, 2024, 01:07pm EDT Sep 01, 2024, 06:08pm EDT Today, ...

This article is by David Armano, global strategy director at Edelman Digital. He leads their Digital Transformation Practice. Process. It’s a word that makes most people’s eyes glaze over. I get it.

In this article, we will introduce what service design is and explain why without it, there cannot be a good customer experience. Over the years, the taxonomy of design has grown more and more ...