The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Forbes contributors publish independent expert analyses and insights. I lead Boston Consulting Group’s Behavioral Science Lab. Nov 21, 2024, 08:15am EST Nov 21, 2024, 09:18am EST An organization’s ...

Real AI wins don’t come from flashy agents — they come from turning expert judgment into systems that make faster, safer decisions.

Many organizations invest heavily in safety initiatives but struggle to govern decisions consistently. In this master class, ...

Windows is laying the groundwork for a future where AI agents operate as first-class participants in the OS—governed, identifiable, and securely contained. We are ...

Strong top-line and bottom-line growth came from both higher pricing power and lower costs and expenses. Its Smart Industrial operating model adds value to customers with data and software ...

Your engineering team ships weekly, but somehow pricing changes still take months. That gap stems from structural issues, and it reflects how most software companies were built: to monetize access, ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Abstractions are the keystone of the dynamic ecosystem of information and communication technology. You can think of them as allowing you to drive a car without understanding how the engine or ...

Even with all of the advances in IT, whether it’s modular hardware, massive cloud computing resources, or small-form-factor edge devices, IT still has a scale problem. Not physically—it’s easy to add ...