Mark Karasek, executive vice president of engineering and chief technology officer of The Chamberlain Group, teaches students the fundamentals of changing processes within organizations. When an ...

This is a one (1) unit course. Today's business processes are often complex and multi-disciplinary in nature. Most business processes are often sub-optimized for the purposes of meeting the needs of ...

Change management is among the most complex and challenging processes Global 2000 organizations face. Indeed, many IT service quality problems can be linked directly to poor change-management ...