For companies that rely on excellent customer service to drive revenue, profit and customer loyalty, effective training techniques are integral. A customer service policy and formal service standards ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. It makes perfect sense that someone would bring the KonMari ...

AI can do a lot to improve customer service, such as handle high volumes of calls or requests for help, but be aware of the risks if not used properly. In our rapidly-evolving world, AI tools continue ...

In a company, the customer service department is one of the most valuable assets that it can have. This is because the department plays a very important role in retaining customers and growing ...

“To support customer service representatives, each has a workstation. The customer service representative relies on their workstation to provide them with information quickly in order to maintain ...

Area health care providers are leveraging customer service methods to attract and retain patients in a fierce competition between hospitals and independent treatment centers. In Saginaw, St. Mary's of ...