NVIDIA PersonaPlex runs real time with listener signals and low overlap delay, helping callers feel heard while you resolve tasks more quickly.

Conversational AI is gaining attention as enterprises look beyond CRMs to spot hesitation risk and momentum before forecasts ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. We are at a tipping point right now in customer experience. The ...

Salesforce Inc. today unveiled major updates to its Slack platform that brings artificial intelligence agents closer to where people work by making the platform into a unified conversational interface ...

What if you could build a conversational AI agent that not only answers complex questions but also integrates seamlessly with external tools, streams real-time responses, and delivers structured ...

DALLAS & DÜSSELDORF, Germany & LONDON--(BUSINESS WIRE)--Cognigy, a global leader in AI-powered customer service solutions, today announced that the company has been named a Leader in the Gartner® ...

YouTube is rolling out new AI-powered features to help users find content and information more easily, the company announced on Thursday. The platform is launching an AI-powered search results ...

LivePerson's Connected Experience Platform empowers enterprises to forge lasting customer relationships with seamless conversation orchestration NEW YORK, Aug. 18, 2025 /PRNewswire/ -- LivePerson ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Paradox, the conversational AI platform helping HR and talent teams automate administrative tasks and deliver real-time candidate and employee communications, ...

This collaboration emerged through the COST OPINION network. We extend special thanks to network members for helping out with work on this article: Ljubiša Bojić, Anela Mulahmetović Ibrišimović, and ...

Genesys Recognized as a Leader in the IDC MarketScape: Worldwide Conversational AI Platforms for Front-Office Use Cases 2025-2026 Vendor Assessment Genesys, a global cloud leader in AI-Powered ...

A new job title appearing across airlines and online booking companies reveals how seriously the industry is taking the conversational interface shift…and the strategic anxieties driving it. If you ...