Unified comms platform adds to its native conversational AI capability, from individual call transcript analysis to ...

To maximize value and avoid missteps, and avoid being left behind, chief supply chain officers should start exploring the ...

Salesforce Inc. today unveiled major updates to its Slack platform that brings artificial intelligence agents closer to where people work by making the platform into a unified conversational interface ...

Liam Dunne is the Co-founder and CEO of Klearcom, a global leader in customer call path testing & real-time contact center optimization. We are at a tipping point right now in customer experience. The ...

XOR offers a robust conversational AI platform designed for high-volume recruiting. Its chatbot can handle tasks like initial candidate screening, scheduling interviews, and sending reminders. XOR ...

Digital product building has entered a new phase. For years, many teams treated artificial intelligence as a layer added on top of an existing experience. A chatbot answered questions. A model powered ...

Teased last year at Adobe MAX in Los Angeles, Adobe has now officially rolled out the public beta release of its new ...

Conversations with AI can sway people’s political views. Concerningly, a chatbot’s facts are not always accurate, especially when it supports right-wing positions. Lin and colleagues report the ...

Agentic AI company Hyro closed a $45 million funding round led by Healthier Capital on Tuesday, bringing its fundraising total to $95 million. The New York City-based startup aims to fill healthcare’s ...

WebFX reports that mastering AI prompting is essential for effective use of LLMs, highlighting the importance of creativity, ...

The customer data infrastructure powering most enterprises was architected for a world that no longer exists: one where marketing interactions could be captured and processed in batches, where ...